Freebridge Community Housing Limited: Out of Hours Call Handling & Telecare Alarm Monitoring Service Contract

UK-King's Lynn: Call centre.

Section I: Contracting Authority

   I.1) Name, Addresses and Contact Point(s):
       Freebridge Community Housing Limited
       Juniper House, Austin Street, King's Lynn, PE30 1DZ, United Kingdom
       Tel. +44 1553666881, Email: procurement@freebridge.org.uk
       Contact: Mark Wagg, Senior Administrator Procurement, Insurance and Risk
       Main Address: https://www.freebridge.org.uk/, Address of the buyer profile: https://www.freebridge.org.uk/
       NUTS Code: UKH16

   I.2) Joint procurement:
      The contract involves joint procurement: No          
      In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
      The contract is awarded by a central purchasing body: No

   I.4)Type of the contracting authority:
      Body governed by public law

   I.5) Main activity:
      Housing and community amenities

Section II: Object Of The Contract

   II.1) Scope of the procurement

      II.1.1) Title: Out of Hours Call Handling & Telecare Alarm Monitoring Service Contract            
      Reference number: C.318

      II.1.2) Main CPV code:
         79512000 - Call centre.


      II.1.3) Type of contract: SERVICES

      II.1.4) Short description: At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract and require a provider to management and maintain the service outside of our normal operation hours. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 700 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.

All of our Telecare Alarm equipment is manufactured by ‘Tynetec’ operating on an Open Protocol

      II.1.6) Information about lots
         This contract is divided into lots: No
            
      II.1.7) Total value of the procurement (excluding VAT)
          Value: 140,082
                  
         Currency:GBP            

   II.2) Description

      II.2.2) Additional CPV code(s):
      Not Provided

      II.2.3) Place of performance
      Nuts code:
      UKH16 - North and West Norfolk
   
      Main site or place of performance:
      North and West Norfolk
             

      II.2.4) Description of the procurement: Freebridge require a provider to management and maintain the service outside of our normal operation hours inline with the specification. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 700 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.

All of our Telecare Alarm equipment is manufactured by ‘Tynetec’ operating on an Open Protocol

      II.2.5) Award criteria:
       Not Provided

      II.2.11) Information about options
         Options: No
         

      II.2.13) Information about European Union funds
         The procurement is related to a project and/or programme financed by European Union funds: No
         

      II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

   IV.1.1)Type of procedure: Open


   IV.1.3) Information about a framework agreement or a dynamic purchasing system
      The procurement involves the establishment of a framework agreement: No       
      

   IV.1.6) Information about electronic auction
      An electronic auction has been used: No

   IV.1.8) Information about the Government Procurement Agreement (GPA)
      The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

   IV.2.1) Previous publication concerning this procedure
       Notice number in the OJEU: 2020/S 101-245098
      
   

   IV.2.9) Information about termination of call for competition in the form of a prior information notice
      The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

   Contract No: C.318    
   Lot Number: Not Provided    
   Title: Not Provided

   A contract/lot is awarded: Yes


   V.2) Award of contract

      V.2.1) Date of conclusion of the contract: 06/08/2020

      V.2.2) Information about tenders
         Number of tenders received: 7
         Number of tenders received from SMEs: 3 (SME - as defined in Commission Recommendation 2003/361/EC)          
         Number of tenders received from tenderers from other EU Member States: 0          
         Number of tenders received from tenderers from non-EU Member States: 0          
         Number of tenders received by electronic means: 7

      V.2.3) Name and address of the contractor

      The contract has been awarded to a group of economic operators: No
         
         Contractor (No.1)
             Medequip Assistive Technology Limited, 04198824
             Unit 2, The Summit Centre, Skyport Drive, Harmondsworth, West Drayton, Middlesex, UB7 0LJ, United Kingdom
             Internet address: http://www.medequip-uk.com
             NUTS Code: UKI
            The contractor is an SME: No

      V.2.4) Information on value of the contract/lot (excluding VAT)
         Initial estimated total value of the contract/lot: 300,000          
         Total value of the contract/lot: 140,082
         Currency: GBP

      V.2.5) Information about subcontracting
         The contract is likely to be subcontracted: No
         
Section VI: Complementary information

   VI.3) Additional information: All communications shall be in English. Tenders and all supporting documentation must be priced in GBP and all payments under the Contract will be in GBP. Any agreement or form of appointment resulting from the invitation to tender (ITT) will be considered as a contract made in England according to English Law and subject to the exclusive jurisdiction of the English Courts. The contracting authority does not bind itself to accept any tender and reserves the right not to award any part or all parts of the contract. The contracting authority, or its agents, will not be liable for any costs incurred by those tendering for this Contract.
To view this notice, please click here:
https://freebridge.delta-esourcing.com/delta/viewNotice.html?noticeId=514739461

   VI.4) Procedures for review

      VI.4.1) Review body
          Royal Courts of Justice
          The Strand, London, WC2A 2LL, United Kingdom
          Tel. +44 2079477000
          Internet address: http://www.hmcourts-service.gov.uk

      VI.4.2) Body responsible for mediation procedures
          Freebridge Community Housing Limited
          Juniper House, Austin Street, King's Lynn, PE30 1DZ, United Kingdom
          Tel. +44 3332404444
          Internet address: https://www.freebridge.org.uk/

      VI.4.3) Review procedure
         Precise information on deadline(s) for review procedures: Not Provided

      VI.4.4) Service from which information about the review procedure may be obtained
          Freebridge Community Housing Limited
          Juniper House, Austin Street, King's Lynn, PE30 1DZ, United Kingdom
          Tel. +44 3332404444
          Internet address: https://www.freebridge.org.uk/

   VI.5) Date of dispatch of this notice: 07/08/2020