Freebridge Community Housing Limited is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-Kings Lynn: Customer Engagement Platform |
| Notice type: | Competitive Contract Notice |
| Authority: | Freebridge Community Housing Limited |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform. The platform design should consider customer needs, and the provider should have experience in seamless platform migrations. Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord. |
| Published: | 27/06/2024 15:15 |
View Full Notice
1. Title: GB-Kings Lynn: Customer Engagement Platform
2. Awarding Authority:
Freebridge Community Housing Limited
Juniper House, Austin Street, King's Lynn, PE30 1DZ, United Kingdom
Tel. +44 3332404444, Email: procurement@freebridge.org.uk, URL: https://www.freebridge.org.uk/
Contact: The Procurement Team, Attn: Procurement Department
3. Contract Type: Services
Sub Type: Other services.
4. Description: Customer Relation Management software package. Customer Relation Management software development services. Customer survey services. Customer-care services. Customer-loyalty programme. Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform.
The platform design should consider customer needs, and the provider should have experience in seamless platform migrations.
Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord.
5. CPV Codes:
48445000 - Customer Relation Management software package.
72212445 - Customer Relation Management software development services.
79342310 - Customer survey services.
79342320 - Customer-care services.
79342321 - Customer-loyalty programme.
6. NUTS Codes :
UKH16 - North and West Norfolk
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: North and West Norfolk,
8. Reference Attributed by the Awarding Authority: C428
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 12/07/2024 12:00:00
11. Address to which they must be sent:
Not Provided
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://freebridge.delta-esourcing.com/tenders/UK-GB-Kings-Lynn:-Customer-Engagement-Platform/63PP6X5DRM
To respond to this opportunity, please click here:
https://freebridge.delta-esourcing.com/respond/63PP6X5DRM
TKR-2024627-PRO-26735526
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 01/08/2024
Period of Work End date: 31/07/2027
Is this a Framework Agreement?: no
View any Notice Addenda
View Award Notice
Associated Parent Notice
CompetitiveContractNotice - GB-Kings Lynn: Customer Engagement Platform
1. Title: GB-Kings Lynn: Customer Engagement Platform
2. Awarding Authority:
Freebridge Community Housing Limited
Juniper House, Austin Street, King's Lynn, PE30 1DZ, United Kingdom
Tel. +44 3332404444, Email: procurement@freebridge.org.uk, URL: https://www.freebridge.org.uk/
Contact: The Procurement Team, Attn: Procurement Department
3. Contract Type: Services
Sub Type: Other services.
4. Description: Customer Relation Management software package. Customer Relation Management software development services. Customer survey services. Customer-care services. Customer-loyalty programme. Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform.
The platform design should consider customer needs, and the provider should have experience in seamless platform migrations.
Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord.
5. CPV Codes:
48445000 - Customer Relation Management software package.
72212445 - Customer Relation Management software development services.
79342310 - Customer survey services.
79342320 - Customer-care services.
79342321 - Customer-loyalty programme.
6. NUTS Codes :
UKH16 - North and West Norfolk
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: North and West Norfolk,
8. Reference Attributed by the Awarding Authority: C428
9. Awarded to:
Granicus-Firmstep Limited
National ID: 04283951, 7th Floor, 7 Harp Lane, London, EC3R 6RP, United Kingdom
Tel. +44 800 048 7518, URL: https://www.freebridge.org.uk/
Attn: Granicus
Value Cost: 101,500
Is Awardee likely to subcontract?: No Awarded to SME?: Yes
10. Date of Contract Award: 01/10/2024
11. Number of Tenders Received: 4
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://freebridge.delta-esourcing.com/delta/viewNotice.html?noticeId=892978810
TKR-2024102-PRO-27890234
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 07/10/2024
Period of Work End date: 06/10/2027