Competitive Contract Notice

1. Title: GB-Kings Lynn: Customer Engagement Platform
2. Awarding Authority:
Freebridge Community Housing Limited
Juniper House, Austin Street, King's Lynn, PE30 1DZ, United Kingdom
Tel. +44 3332404444, Email: procurement@freebridge.org.uk, URL: https://www.freebridge.org.uk/
Contact: The Procurement Team, Attn: Procurement Department
3. Contract Type: Services
Sub Type: Other services.

4. Description: Customer Relation Management software package. Customer Relation Management software development services. Customer survey services. Customer-care services. Customer-loyalty programme. Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform.

The platform design should consider customer needs, and the provider should have experience in seamless platform migrations.

Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord.
5. CPV Codes:
48445000 - Customer Relation Management software package.
72212445 - Customer Relation Management software development services.
79342310 - Customer survey services.
79342320 - Customer-care services.
79342321 - Customer-loyalty programme.

6. NUTS Codes :
UKH16 - North and West Norfolk

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: North and West Norfolk,
8. Reference Attributed by the Awarding Authority: C428
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 12/07/2024 12:00:00
11. Address to which they must be sent:
Not Provided

12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://freebridge.delta-esourcing.com/tenders/UK-GB-Kings-Lynn:-Customer-Engagement-Platform/63PP6X5DRM

To respond to this opportunity, please click here:
https://freebridge.delta-esourcing.com/respond/63PP6X5DRM
TKR-2024627-PRO-26735526
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 01/08/2024
Period of Work End date: 31/07/2027
Is this a Framework Agreement?: no